State Farm® Insurance Agent James Carlton

"James has an amazing team. They cut my car and home owners insurance by half. It was so easy to make the change. A++++"

"Great team!! I recently had a claim and Stephanie assisted me throughout the entire process. Her and the team made me feel comfortable by answering all of my questions. It has been my pleasure working with her and I thank James Carlton for putting a great group together!!"

"Insurance companies get a lot of criticism, I understand that. I can speak to my own experience and say that my agent, James Carlton, and the employees who work for him are absolutely top-notch. They are super responsive. They do not shy from trying to help me. If you have a State Farm agent who is not doing his job for you, or an agent from another company, take a look at this agency. They know who I am by name! I once had an agent for years and years, and he never called me, and did everything he could never to help me in a crisis. I left and went to James Carlton State Farm and it’s like I have a friend."

"Getting a great price and communicating my needs took little to no time with this team. Additionally, getting roadside assistance when I needed it was a breeze and super helpful."

"Barbara was outstanding in helping me quickly insure our new purchase of a van, along with answering the phone on the first ring. Her pleasant voice and demeanor is always a refreshing experience every time I have had to call. Thank you for all you do."

"Jame’s has a great team. Today I had some car troubles and Steph was there to help me every step of the way. Can’t say how thankful I was for the help."

"Great help with everything so far!"

"I cannot express enough how amazing the customer service is with James Carlton’s team! They always go above and beyond when you need them, thank you Cat and Steph for your help today!!!"

"Just had car repaired from some hail damage. The James Carlton team handled everything promptly and professionally. Excel Body Shop in St. Charles was also great getting our vehicle done 2 days before the estimated date."

"We’ve been clients of James Carlton State Farm Ins for over 10 years. The teamwork is incredible, if Mike Ross, our agent, isn’t available, there’s always someone else to assist. They make everything easy, no running around; whether it’s a claim or a question, they always are there for us. Great service!"

"Great customer service!"

"I've been with James Carlton for over 10 years. The staff has been very helpful and cares! Every interaction have been very pleasant. Most recent, I've been working with Steph on my claim and updates and she is so courteous and friendly! She is definitely a huge asset to the team at James Carlton."

"Never wrote review for Insurance Agent. Home and Auto. Had several claims. ALWAYs prompt and courteous handling. Even if State Farm a little more expensive, the service worth it. Best to great office staff!"

"Mike Ross provides outstanding service. So prompt!"

"I received excellent services with Mr. James Carlton State farm team. When I called the office the staff there is so professional and they always answer any questions that I may have. I had to get my car towed I called them and they came right on out to see about me. They took my car to the shop where I asked them to and the wait wasn't long either. The man driving the tow truck was excellent. I rate State farm as a ten"

"We've been customers of James and his great team for a while, and their service and professionalism are always 5-star. We recently worked with McKenzie to add renter's insurance for our daughter's first college apartment. Unfortunately, but very much in character, we waited until the day before move-in to ask about it. No problem. It was less than one hour from the first call until we had a final policy to forward to the complex. McKenzie was outstanding!"

"I was referred to James Carlton's office and his team with high praise, and after my experience I see why! I've been preparing for an auto purchase after not having a car in the city for over 6 years. I had a LOT of questions and Mike Ross was always quick to reply. He explained everything that had changed in the auto insurance world since I last had a policy like a friendly neighbor and gave me all the info I needed to make the best decision for my situation. He was even able to get me a more competitive renter's policy as well! Loved my experience and would also refer to anyone in the local area."

"Have taken good care of me"

"Stephanie was great! So assuring that State Farm was there to be behind me and support me through my fender bender! I appreciate her so much. No matter how big or small an accident James office is always there! They also go the extra mile by calling and making sure I’m ok! It give me pace of mind! Thank you sll for all you do!"

"I relocated to the St. Louis area with insurance coverage under a different national provider. Not only did James Carlton's State Farm help me save more than expected, they did so in an extremely friendly and helpful manner. Both have led to James Carlton serving as our trusted advisor as we navigate claims and increasing our coverage for life events."

"I’ve truly had a wonderful experience working with Kenzie at the James Carlton SF office. She consistently goes above and beyond for her clients, genuinely committed to their needs. Kenzie’s vast knowledge and professionalism shine through, but what stands out even more is her attentiveness and incredible responsiveness. She approaches every interaction with warmth and a delightful sense of humor, making even the most challenging situations feel manageable. It's clear that she genuinely cares about her clients, and that has made all the difference for me. I highly recommend her to anyone signing up with SF."

"Greatly appreciate the help and assistance along the way. Stephanie has been great with answering questions and very quick communication. Thank you!"

"I’ve enjoyed years of absolutely stellar service from James Carlton’s State Farm office. Consistently kind, responsive, and willing to work with you no matter the situation. From insuring all of my vehicles to helping me through my notary bond process, the team delivers true white glove treatment. They take the time to explain everything clearly and make sure you feel confident every step of the way. You’ll never feel rushed or pressured, and you can trust that they have your best interests at heart. It’s rare to find a team this professional, approachable, and honest. They’ve earned my trust and I couldn’t ask for a better insurance experience."

"I was in a time crunch and needed to get a new Home Ins policy written. Mike R. and his team understood the assignment and helped me get a new (cheaper!) policy written right in the nick of time. Thank you, Mike!"

"Working with Mike at James Carlton State Farm has been a great experience. I have heard about James and his team for years while listening to TMA, and when I got the renewal notice from our former provider, it was time to get a free quote. James and his team (shoutout Mike Ross) was a very easy process and we are saving over $1,500/year between our homeowners and auto insurance. It's always great supporting a TMA sponsor, and even better when you save a bunch of money and get great service."