State Farm® Insurance Agent James Carlton

"I met with Bob Sullivan today who is taking over my account. Bob was helpful and quick. I told him I stay with State Farm instead of other companies because of the good track record of customer service over the years. Sure enough, when I called him a little later with follow up business, he answered the phone himself right away and we finished our task. I am off to a very happy start. I recommend this office!"

"Took his time and was very detailed. Great to me as a new customer."

"Greatly appreciate Stephanie’s outstanding immediate response to dispatch road side assistance for my stranded vehicle. Switching to James Carlton’s Webster Groves office has already proved to be the right choice! Many thanks for follow up and professional service."

"Your office was extremely efficient and helpful. I was able to save a great deal of money, and Barbara Rocchio was great to work with."

"I had a problem with my Renter's Insurance with my complex so I called and talked to Barbara and she was extremely helpful in getting this straightened out. I have had nothing but great service from anyone I have spoken with at this agency. They are the best!! Highly recommend."

"Mike Ross was great to work with while switching over to State Farm and the James Carlton Agency. I can't recommend him enough. It is nice to work with an agency that still has that personal touch. We were able to save over $2,000 by switching to this agency."

"Very helpful with taking care of my needs!!"

"We switched our home and auto to James Carlton due to a real lack of communication from our prior agent and its been a great experience. James and his staff are quick to respond to emails, texts or phone calls, and the transition has been incredible. James met with me and reviewed all or our coverages and made some great suggestions, without trying to sell me anything. Highly recommend James and his agency."

"Stephanie is so friendly and goes out of her way for me each time I call. She has even called a couple times after my accident to check to see how I was doing. She has gone above and beyond. Thank you. Julie Layton"

"James Carlton and his team is hands down the best run insurance office in all of the Saint Louis area. They always have your best interest in mind, and communicate in a timely fashion every time.Also, they even reached out to me and helped me make some changes to my homeowners policy."

"Stephanie at the office recently helped us through an out of town car accident. I don’t know what we would have done without her. She was knowledgeable, professional and kind !"

"James Carlton & his team are great to their customers - always going out of the way to handle any of our requests. Highly recommend their services!"

"James has been very accommodating in answering any questions and completing a thorough evaluation of our needs. He has had several positive recommendations and is always sure to provide the best coverage for our personal situation. I can’t say enough great things about James and the service he provides. Everyone I have worked with in his office has been so helpful and efficient as well. A fantastic experience every time!"

"James Carleton State Farm are an awesome agency! They have helped us navigate several claims in home and auto insurance. The staff are very professional, helpful, and responsive. Highly recommend for anyone in the Saint Louis area."

"I appreciate the opportunity to discuss my policies. Meeting was very helpful. Thank you."

"I have used James Carlton’s agency for the past year. Mike Ross, James, and everyone I have interacted with have been helpful and customer focused. They did not try to sell me on products I didn’t need or want. I haven’t had to file a claim, but all reviews tell me that the experience will be good. Best of all, my rates were significantly reduced when switching and have remained virtually the same at renewal."

"Stephanie is great! I know I can count on her to handle anything I need to have done quickly and efficiently, and always with a positive attitude. I’ve been a customer for many years and continue to be very impressed with the James Carlton team!"

"His rates can't be touched. You always get a person that answers the phone. Service is second to none."

"Mike and James are the best, whether it's walking through a claim or just asking for advice. Thanks for all you do!"

"Recently switched to James and he set up a meeting with me instantly to go over my coverage. During our meeting James' informed of the Drive & Save discount which I was never aware of before. We went over the rest of my coverage in extensive detail which I had never had an agent do before. I am very happy with my decision to switch to James."

"The entire staff at the James Carlton office help make, what seemed to be, an odd roofing claim, completely hassle-free and easy. My family had recently switched from another agent from another insurance company, to James Carlton/State Farm and we certainly do not regret the change."