State Farm® Insurance Agent James Carlton

"I relocated to the St. Louis area with insurance coverage under a different national provider. Not only did James Carlton's State Farm help me save more than expected, they did so in an extremely friendly and helpful manner. Both have led to James Carlton serving as our trusted advisor as we navigate claims and increasing our coverage for life events."

"I’ve truly had a wonderful experience working with Kenzie at the James Carlton SF office. She consistently goes above and beyond for her clients, genuinely committed to their needs. Kenzie’s vast knowledge and professionalism shine through, but what stands out even more is her attentiveness and incredible responsiveness. She approaches every interaction with warmth and a delightful sense of humor, making even the most challenging situations feel manageable. It's clear that she genuinely cares about her clients, and that has made all the difference for me. I highly recommend her to anyone signing up with SF."

"Greatly appreciate the help and assistance along the way. Stephanie has been great with answering questions and very quick communication. Thank you!"

"I’ve enjoyed years of absolutely stellar service from James Carlton’s State Farm office. Consistently kind, responsive, and willing to work with you no matter the situation. From insuring all of my vehicles to helping me through my notary bond process, the team delivers true white glove treatment. They take the time to explain everything clearly and make sure you feel confident every step of the way. You’ll never feel rushed or pressured, and you can trust that they have your best interests at heart. It’s rare to find a team this professional, approachable, and honest. They’ve earned my trust and I couldn’t ask for a better insurance experience."

"I was in a time crunch and needed to get a new Home Ins policy written. Mike R. and his team understood the assignment and helped me get a new (cheaper!) policy written right in the nick of time. Thank you, Mike!"

"Working with Mike at James Carlton State Farm has been a great experience. I have heard about James and his team for years while listening to TMA, and when I got the renewal notice from our former provider, it was time to get a free quote. James and his team (shoutout Mike Ross) was a very easy process and we are saving over $1,500/year between our homeowners and auto insurance. It's always great supporting a TMA sponsor, and even better when you save a bunch of money and get great service."

"My mom was with James Carlton StateFarm for all of our car insurance until she passed two years ago. I had no idea of what to do or how to start. My loves at James Carlton, helped me through the roughest thing I could experience. They made sure I had insurance over everything and directed me on how to handle a lot of the situations I was dealing with. I love James Carlton’s office! Initially my mom had her home insurance through another StateFarm, but they were rude and mean, so I intentionally let them go and asked James Cartlon’s office to take care of my home insurance as well as the cars! They took care of me and they still do! I love all of them and I thank God for the patience they had with me! Update 7/22/2025 I am still with this amazing team. Now my son is the 3rd generation to be with them. Thanks James, Ms Barbara, Mike, Stephanie, and Catherine. If I have forgotten anyone, charge my head not my heart. I love me some yall."

"I have called this office multiple times for help with various problems and they have never failed me! Everyone there is very helpful and has resolved my problem every time. I highly recommend this office."

"James Carlton is professional & kind. He really knows what he is doing and has created and maintained a great team. Beverly & Makenzie were very friendly and helpful as well. I am thankful to have someone honest and knowledgeable to handle my insurance. I think that it is well worth mentioning that he cut my rates by ALMOST half of what I was paying previously. What? I would recommend him to anyone. Thank you for reading. Take care."

"This team is great! McKenzie went above and beyond to help with the details of my daughter’s renters insurance and stuck with it until everything was completed. James has also been awesome with a recent claim on my homeowners policy. He helped us immensely during a recent tornado and I can’t thank him enough."

"Stephanie has been a delight to work with at James Carlton. Always incredibly knowledgeable and works hard to make things happen. Couldn’t recommend her/them more!"

"All good here. Excellent and professional service. Highly recommended."

"The team and James Carlton - State Farm (especially Stephanie and Barb) was absolutely fantastic during a very trying situation and insurance claim. They stepped in and assisted with the process and even submitted additional comps that resulted in a higher loss payout. If I had an issue they new how to solve it. In addition, they were very responsive and easy to communicate with via text. I highly recommend this office and team!"

"James and his team have taken care of me for many years. Whether an accident, claim on the house, or anything in between. Always fast with responses, always professional, and always there when I need them."

"I really like the office. I had 3 questions about a month ago, and a very nice and knowledgeable lady answered them all. I think her name was Barbara. Again, great office!"

"Great support from the team. I appreciate their time ensuring I am not over protected. Further, I am grateful for their patience as I am not great with technology and therefore they always answer my calls."

"I’m working through a storm damage claim on my house right now, and Stephanie has been an awesome help navigating the process. I appreciate her responsiveness and help explaining how to work through the various aspects of the claim!"

"I had the opportunity to work with Mike, who could not have been easier to work with! He was extremely knowledgeable, prompt, and helpful. I am very appreciative of his assistance and would recommend him to anyone."

"Best in the business!"

"I had the pleasure of assisting James during a recent call regarding a complex billing matter for one of his customers. Throughout the interaction, he remained calm, professional, and incredibly patient, even as we worked through a number of detailed questions. His dedication to ensuring accuracy and advocating for the customer was evident in the way he thoroughly verified all charges and sought clarification where needed. Despite the length of the call, he maintained a kind and respectful demeanor the entire time. It was truly a pleasure working with him, and he demonstrated exactly what it means to provide exceptional customer service."

"The first person I met at the Agency was Bob Sullivan. He did an amazing job of both setting my husband and I up with great coverage and saving us a lot of money! After my husband had a hail damage claim for his truck, we were in touch with Stephanie. She was very professional and responsive. I also had a follow conversation with James. Terrific guy! This team has been a necessary switch for our family. Thanks guys and keep up the good work!"

"Couldn’t be happier with the service that I’ve received at James Carlton State Farm. Mike and Stephanie go above and beyond to ensure you are taken care of."

"James, Steph, and the team have been so incredibly helpful and friendly. Very informative and excellent communication. Would recommend them to anyone!"

"I switched my insurance over to James Carlton, and I couldn't be more happy! Simple process, attentive service with James, Bob, and Barbara, and saved a tremendous amount of money, with more coverage than I had originally had. Highly recommend!!!!"

"James and Steph are really care about their clients. They both were very involved in a claim and James went to bat for me on the settlement number State Farm was offering. They communicate clearly and often, and turned a very stressful process into a positive experience."