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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kyle Beck

September 9, 2023

5  out of  5 rating by Kyle Beck
"I glance down at my watch. 1:56 pm. Friday. It's muggy inside the office. A single bead of sweat drops down onto my khakis, staining them. I tap my foot nervously while the secretary watches me out of the corner of her eye. I'm early. That's good. Focus. Why are you are here? Why? Too many thoughts racing. Get a grip. Focus. Universal Life Insurance. That's it. I adjust myself in the faux-leather couch. The style is indeterminate. It looks like something I saw in a Saved By the Bell Episode. Think, think. Yes, it was Season 3, Episode 5. Zach sprained his knee in the big basketball game. Life was never quite the same for me after that. The secretary calls my name and escorts me into the interior of the lair. It smells like a Brooks Brothers outlet store with a hint of Marlboro Lights. James greets me by shaking hands. His hands are cold. I take a mental note of this and I sit down across from his desk. His desk is militantly neat. This is a man who crosses his i's and dots his t's. None of this was lost on me, I have an eye for detail. I can appreciate that. I sat down in the chair. A casual guess places it as Office Max model OFM Essentials Bonded Leather Side Chair, Black, but who knows these days? The world is crazy. Before we delve into the specifics as to why James Carlton is a phenomenal and diligent insurance agent, I'd like to discuss some issues that had been brought to my attention prior to this meeting. What is a Universal Life Insurance policy? I admit, I still have no idea even though I have had one for almost five years. All I know is if I'm impaled, set alight, set adrift, electrocuted, ejected from a single-prop plane or the victim of witchcraft, my designee gets some money upon my demise. How much? You'd be wise to ask that question. I have no idea. I don't think anyone does to be quite honest. I'm hoping it's enough to get some medium-quality Thai food, $50-$80 in scratch-offs, and a decent bottle of fortified table wine. Le tableau. See, James makes things so simple that I set up an automatic payment. Signed some papers that I did not, and will never under any circumstances, read. The money is deducted, it goes somewhere else, and at some point, in theory, I'll be able to use it to buy things when I am no longer young enough to fully appreciate them. It's all right there in writing, boom. Done. Signed. The thing I want everyone to know about James Carlton is he's a straight-shooter. You tell him what you want and he'll make it happen. He insures my shanty, my car, and my life. I have quite literally entrusted my life to him. I want to go on record and recommend James Carlton as the most honest, transparent, friendly, and professional insurance agent I've ever had the pleasure of doing business with in my life. I'd wager that if you meet James, you'll like him and want to do business with him. I wish you all a blessed day."

Zachary Boner

September 7, 2023

5  out of  5 rating by Zachary Boner
"The team and James Carlton are high class and will work hard for you. Make the switch, you will not regret it."

Matthew Pasley

September 5, 2023

5  out of  5 rating by Matthew Pasley
"James Carlton and his staff have been amazing to work with and a blessing for my family. A recent example involved an accident in which my son was hit while sitting in traffic. When my wife and I got that call we were an emotional mess. Once we were able to get to our son and confirm he was ok and safe, we were lost as to what to do next. It was a Sunday evening so I thought there was no way someone from James’s office would be available to advise us. I sent a text anyway and within less than 20 mins James and staff contacted us and helped us from that point forward. We were blown away!! Very happy to be a part of the Carlton agency and highly recommend James to anyone for their insurance needs."

Brian Martin

August 30, 2023

5  out of  5 rating by Brian Martin
"Friendly and easy to work with agent."

Richard Green

August 21, 2023

5  out of  5 rating by Richard Green
"Stephanie Bachelder did a great job handling our camper claim earlier this year. I really appreciate her quick response and action on getting the claim completed"

Linda Hardin

August 17, 2023

5  out of  5 rating by Linda Hardin
"Stephanie was terrific. She stayed in touch, answered questions and was patient with me and my limited tech skills."

Ashley Bass

August 15, 2023

5  out of  5 rating by Ashley Bass
"We simply cannot recommend James and his team more! Barbara is always quick to go above and beyond with her knowledge and customer service skills. We have two college age drivers and she is swift with the answers and all the solutions. Thanks Team Carlton!!"

Shawn Kendall

August 14, 2023

5  out of  5 rating by Shawn Kendall
"James, Barbara and team.... cannot be beat. I have worked with them for almost a decade and they never disappoint."


August 3, 2023

5  out of  5 rating by Ann
"Stephanie went above and beyond for me! I had been “stuck” on something and she was able to find a resolution quickly. Five star service!"

Ellie McArthur

July 25, 2023

5  out of  5 rating by Ellie McArthur
"We have been State Farm customers for 40+ years. My daughter had a freak issue with her car. We were out of town at the time. The claim was not an easy one based upon several difficult and unusual factors. Stephanie kept in constant contact with us, worked between us, the dealership where the car was towed, and the State Farm corporate claims team. Her hard work and determination was the key to getting the claim successfully resolved. I firmly believe without her strong claims experience and her commitment to us as the insured, this would not have ended well. Tks again Stephanie"

Laurie Goodfellow

July 15, 2023

5  out of  5 rating by Laurie Goodfellow
"We think James does a great job with our insurance. He has saved us money many times by watching out for us!"

Lagan Riley

July 7, 2023

5  out of  5 rating by Lagan Riley
"The team has made me feel valued and appreciated for every step of the way. I have used this team for all of my adult life, and they have always been extremely helpful in all of my life changes. I feel so grateful to have them as my insurance provider and would always recommend them to any and everyone! Keep up the great work your whole team provides!"

Morgan Schoer

June 29, 2023

5  out of  5 rating by Morgan Schoer
"Catherine has been so easy to work with - very friendly, diligent, helpful. I’ve only had great interactions with members of this office for the past > 5 years."

Mike Oldani

June 22, 2023

5  out of  5 rating by Mike Oldani
"Received recommendation from advertisement on ESPN 101 Balloon Party show. True to form as advertised. Our agent Mike Ross has been tremendous to work with. I highly recommend the James Carlton Insurance Agency. Integrity, efficient and always a live person to answer your call with questions during business hours."

Keith Lohse

June 15, 2023

5  out of  5 rating by Keith Lohse
"James Carleton State Farm are an amazing agency! They are super helpful, friendly and responsive. They’ve helped us navigate claims in our home and auto insurance, as well as managing life insurance. Highly recommend!"

Matthew Jones

June 12, 2023

5  out of  5 rating by Matthew Jones
"I would recommend James Carlton office with State Farm to anyone! I always feel supported and they treat you like family. 100% recommend."

connor mcinroy

May 25, 2023

5  out of  5 rating by connor mcinroy
"I have been a client of James Carlton for 1.5 now. I was recently involved in an accident where the driver didn't have insurance. Stephanie was the most helpful person in this situation. Stephanie took a situation that was very complicated and stressful and made it extremely easy. Stephanie answered any question/phone call I had every time. She was truly amazing and a life savior in this situation. I will stay as a State Farm Client for a long-time now because of the handling of this situation by Stephanie. I can not say enough good things about the level of service I received during this time. I have also had issues with pricing for new car insurance. States farm and Cathy offered a very competitive price and did everything possible to get me a fair price. This is one of the best State Farm offices around and I will be a client for a long-time."

Brian B

May 23, 2023

5  out of  5 rating by Brian B
"The customer service is just different here. They are above and beyond in every aspect. I recommend James Carlton and his team. Stephanie was truly the best."

Jean Stroh

May 13, 2023

5  out of  5 rating by Jean Stroh
"I recently filed a claim and everything went smoothly. Stephanie kept me in formed every step of the way."

Sylvia Deavens

May 10, 2023

5  out of  5 rating by Sylvia Deavens
"I just wanted to shout out Mike Ross of State Farm lnsurance.He was very knowledgeable about my coverage and explained everything to me! I just wish I would have spoken to him last year!! Thanks again for making this process less stressful for me!! Sylvia 😅😅"

Jake Schroff

April 7, 2023

4  out of  5 rating by Jake Schroff
"Took longer thank expected but everyone that helped was kind. Any issues got taken care of and was able to get my lost items replaced."

Michael Letz

March 24, 2023

5  out of  5 rating by Michael Letz
"These guys are great! Mike Ross and crew take great care of us."

Wil Strubberg

March 23, 2023

5  out of  5 rating by Wil Strubberg
"The James Carlton team is very friendly, helpful, and prompt. Mike Ross gave me a quote immediately and helped me implement it very swiftly. They also love to support Mizzou athletics. Give them a shot!"

Brian Corrigan

March 1, 2023

5  out of  5 rating by Brian Corrigan
"James and his team are amazing!!! They understand the importance of customer service better than most. We've been working with James for over a decade, and I can tell you from experience that he and the team are the type of people you want when it's time to file a claim. They have the experience and industry knowledge to help you navigate through those unexpected and often unpleasant life issues that pop up along the way. Switch to James---you won't regret it."

Sheryl M

February 24, 2023

5  out of  5 rating by Sheryl M
"I have been with several different State, Farm agents in different states and James. Carlton‘s office is by far the best. His staff, including Barbara, Mike, and Stephanie all go above and beyond all the time. They are very pleasant and genuine in their approach to answering questions no matter how simple or complex the situation is. I highly recommend them."