State Farm® Insurance Agent James Carlton
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
gerard Schmidt
October 2, 2024
5
out of
5
rating by gerard Schmidt
"I have been working with James and his clients for 6 years. He has a great team and agency in Webster."
We responded:
"Gerard, thank you for your kind words and for being a part of our journey for the past six years. I'm grateful for your collaboration and the positive impact you've had on our customers. Our team in Webster is dedicated to providing excellent service, and it's wonderful to know that our efforts are appreciated. If you ever need anything, we're always here to help! - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Mark Dierker
October 1, 2024
5
out of
5
rating by Mark Dierker
"I received a quote several years back but the timing was just not right. Mike at State Farm guided me and followed up with me each year for the best possible outcome. I could not be more pleased with their professional service along with great customer service. Thank you, Mike!"
We responded:
"Mark, thank you for your wonderful review! I'm glad to hear that Mike has been able to guide you over the years and provide the professional and customer service you deserve. It's great to know that our follow-ups have led to a positive outcome for you. If you ever need anything in the future, our office is here to help! - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Lauren Bryant
September 25, 2024
5
out of
5
rating by Lauren Bryant
"Today, I had the pleasure of meeting with James Carlton and his team at State Farm in regard to an event I work with through the American Cancer Society. From the very beginning, James was incredibly supportive and enthusiastic about our mission. His dedication to community involvement truly sets him apart. James provided invaluable assistance by offering generous financial support. If you're looking for an insurance agent who goes above and beyond to support local initiatives, look no further than James Carlton. We are incredibly grateful for his partnership and look forward to collaborating with him again in the future!"
We responded:
"Lauren - thank you so much for sharing! It was a pleasure to meet you as well. Thanks for representing such a great organization. "
David Gibbar
September 20, 2024
5
out of
5
rating by David Gibbar
"Friendly and professional. I have been with State Farm for 54 years. James and his staff have found ways for us to save substantially on our auto insurance while tweaking our homeowners to give us the most bang for our buck! State Farm has always been easy to work with and supportive too."
We responded:
"David, thank you for your kind words and for being a loyal State Farm customer for 54 years! I'm glad our office could help you save on your auto insurance and optimize your homeowners policy. It's always our goal to provide supportive and easy-to-work-with service. If you ever have any questions or need further assistance, we're here for you. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Tim Johnston
September 13, 2024
5
out of
5
rating by Tim Johnston
"Big thank you to Stephanie and Catherine for all your help with my claim, due to hail damage. You’ve both been very helpful in providing me with all the answers I’ve needed to get through the process."
We responded:
"Tim, thank you for your kind words! I'm happy to hear that Stephanie and Catherine were able to assist you with your hail damage claim. Our team is dedicated to providing the answers and support our clients need throughout the process. If you have any further questions or need assistance in the future, don't hesitate to reach out. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Robert Wagnon
September 12, 2024
5
out of
5
rating by Robert Wagnon
"James Carlton's office is a customer service machine! They make sure the account has appropriate coverages for everything. You can expect recommendations that will improve your coverage and cost. James is personally very active in our community with volunteerism and community events. I highly recommend this office for high quality service."
We responded:
"Robert, thank you for your wonderful review! I'm glad you appreciate the high-quality service our office strives to provide. It's great to know our recommendations have been beneficial for your coverage and costs. Your kind words about my involvement in the community mean a lot. We're always here to help with any future needs or questions. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
John and Janice Stuhlmann
September 11, 2024
5
out of
5
rating by John and Janice Stuhlmann
"It’s always unfortunate to be involved in an accident. However, having Great communication with your Insurance company is key! From beginning to end, State Farm was there (“like a good neighbor “). We went with an actual Jeep Dealer to estimate and complete our repairs. Chrysler Dodge Jeep in South County was Top Notch. Obviously communication between State Farm and them was seamless. We were always informed by both! Obviously, you never want an accident but if it happens, how it is handled is so important."
We responded:
"John and Janice, Thank you for sharing your experience. I'm glad our team could provide the communication and support you needed during your accident. If you have any future needs or questions, our office is here to assist you. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Peter Avery
August 28, 2024
5
out of
5
rating by Peter Avery
"James' office and staff have been incredibly helpful through a tough season. They've talked us through all of our questions and walked with us through the whole process of a major claim. The entire time it felt like they had our backs and were on our side. Thank you all!"
We responded:
"Peter, thank you for your kind words. I'm glad our office and staff could assist you during a challenging time. It's important to us that you felt supported and had your questions answered throughout the process. We're here for any future needs or questions you may have. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Trina Valencia
August 23, 2024
5
out of
5
rating by Trina Valencia
"So nice! And helpful! Very patience and that is soooo much appreciated!!"
We responded:
"Trina, thank you for your wonderful review. I'm glad you found our service helpful and appreciated our patience. We're always here to assist you with any future needs. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
PowerMizzou
August 16, 2024
5
out of
5
rating by PowerMizzou
"Start to finish, James answered every question and moved the process along more quickly than I could have hoped for. Have multiple friends who have used him and am happy to be working with him finally."
We responded:
"Thanks for the awesome review! I'm glad we could answer all your questions and make the process smooth for you. It's great to know that your friends have had positive experiences too. Looking forward to continuing to work with you. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Bob Eves
August 12, 2024
5
out of
5
rating by Bob Eves
"Our 1st meeting (new client) and we were extremely pleased with the thorough review and suggestions. James suggested several changes we agreed were important and provided a more thorough coverage package."
We responded:
"Hey Bob, Thanks for the awesome review! I'm glad our first meeting went well and that you found the review and suggestions helpful. It's great to know the changes we discussed provided you with a more thorough coverage package. If you have any more questions or need further assistance, feel free to reach out anytime. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Colleen Maalouf
July 17, 2024
5
out of
5
rating by Colleen Maalouf
"Commercial real estate assistance from Barbara at the St Louis James Carlton State Farm office is the BEST! Wonderful, thorough, pleasant, timely. We highly recommend them."
We responded:
"Hi Colleen, thank you so much for your wonderful review! We're ecstatic that Barbara provided you with such thorough, pleasant, and timely assistance for your commercial real estate needs! Your high recommendation means a lot to us. If you need any further assistance, don't hesitate to reach out! - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Robert Casanova
July 16, 2024
5
out of
5
rating by Robert Casanova
"Catherine answered my questions, corrected the wrong address I'd given Mike, cancelled the Glen policy effective today and sent confirmation. She was friendly, know what she needed to do and got it done quickly!! Three Cheers!!! Bob C"
We responded:
"Thank you for sharing your positive experience, Robert! I'm glad Catherine was able to assist you promptly and efficiently. We appreciate your kind words and are happy to have been of service to you. If you have any more questions in the future, feel free to reach out to our office. - James Carlton, State Farm Insurance Agent, Webster Groves, MO"
Matthew H
July 3, 2024
5
out of
5
rating by Matthew H
"Mike has been great, with helping with our new house last year and making that an absolute breeze... You can't find better customer service in the insurance business... Just first class communication and knowledge!!! You don't even have to worry about it... Call James Carlton!!!"
Ben Ehlenbeck
June 27, 2024
5
out of
5
rating by Ben Ehlenbeck
"Bob Sullivan and everyone has been a huge help in making the switching of providers. Even with a few curve ball thrown his way we were able to get everything worked out in end painlessly."
We responded:
"Ben, I'm pleased to hear that Bob and our team were able to smoothly assist you in switching providers, even when faced with unexpected challenges. We're grateful for your positive feedback and for choosing our office for your insurance needs. If you ever need further assistance, we're here to help! - James Carlton, State Farm Insurance Agent, Webster Groves, MO"
Rich Mohrmann
June 26, 2024
5
out of
5
rating by Rich Mohrmann
"Barbara was vey helpful in getting us transferred to James’ office."
We responded:
"Rich, I'm pleased to hear that Barbara was instrumental in transferring you to our office! We're grateful for your positive feedback and look forward to assisting you with all your insurance needs. Thank you for choosing our team at James Carlton - State Farm Insurance Agency in Webster Groves, MO."
kevin p
June 6, 2024
5
out of
5
rating by kevin p
"Outstanding service. Steph was on top of it from the get go and our adjuster was friendly and personable. Highly recommend."
We responded:
"Kevin, I'm so glad to hear you had an outstanding experience with Steph and our team! We really appreciate your recommendation and look forward to helping you in the future! Thanks for choosing our office for your insurance needs! - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Curt chambers
May 29, 2024
5
out of
5
rating by Curt chambers
"Steph was great at explaining my options for a replacement windshield. She contacted the glass company and followed up promptly to make sure everything was good. Couldn’t be happier. Thank you."
We responded:
"Curt, I'm pleased to hear you had a great experience with Steph in handling your replacement windshield options! We're grateful for your positive feedback and glad everything turned out well. If you ever need assistance in the future, our office is here to help. - James Carlton, State Farm Insurance Agent, Webster Groves, MO"
Erin Garv
May 17, 2024
5
out of
5
rating by Erin Garv
"We had a fantastic experience with our State Farm agent, James Carlton, who made securing home insurance a breeze. Their professionalism and efficiency were impressive, and they ensured we got the best coverage for our needs. As a thoughtful gesture, they even sent us a stamp for our new house, which was a lovely touch. Highly recommend their services for anyone in need of reliable and personal insurance assistance!"
We responded:
"Erin, I'm thrilled to hear about your fantastic experience with our office! I'm pleased that you found our service professional and efficient, and I'm grateful for your recommendation! We're delighted to have provided you with the best coverage for your home insurance needs! If you ever need assistance in the future, please don't hesitate to reach out! - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Vikki K
May 9, 2024
5
out of
5
rating by Vikki K
"Needed help sorting out a hail damage claim and Stephanie was awesome - patient and very kind as well as helpful."
We responded:
"Vikki, I'm thrilled to hear that Stephanie provided patient, kind, and helpful assistance with your hail damage claim! We're pleased to have such a dedicated team member like Stephanie who goes above and beyond for our customers. If you need further assistance or have any questions, feel free to reach out anytime! - James Carlton, State Farm Insurance Agent, Webster Groves, MO"
Jay Cross
May 9, 2024
5
out of
5
rating by Jay Cross
"I made the switch to Carlton State Farm a few years ago after hearing how much people loved working with James and his team. I recently had a very complicated situation I was dealing with on my auto policy and James and his team were so supportive during the entire process. Anytime I had a question or concern they made sure I had all the answers I needed. James was even kind enough to personally respond to a concern I had while he was on vacation. It’s that kind of dedication and professionalism that makes me happy I made the switch to his agency. A special thanks to Stephanie on his team for all of her support as well. I would highly recommend his agency to anyone looking for insurance coverage."
We responded:
"Jay, we're thrilled to hear about your positive experience with our team, especially the support provided during your complicated auto policy situation. We're grateful for your recommendation and appreciate your kind words about our team. We're here for you anytime you need assistance with your insurance coverage needs! - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Mary Wash
May 8, 2024
5
out of
5
rating by Mary Wash
"Mike was really great with helping my husband and myself switch our home and car insurance. He answered all questions and helped get our payment way down while still keeping great insurance! We are very happy with his service. Thanks Mike!"
We responded:
"Mary, we're thrilled to hear that Mike provided exceptional service in helping you and your husband switch your home and car insurance, while also reducing your payments! We're pleased that you're satisfied with the great insurance coverage. If you have any future insurance needs, feel free to reach out. Thanks for choosing us! - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Kurt Goebel
May 6, 2024
5
out of
5
rating by Kurt Goebel
"James Carlton has been our agent for years and we have had nothing but tremendous support from the agents and all staff. I wholeheartedly recommend them!!!"
We responded:
"Kurt, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family! - James Carlton - State Farm Insurance Agent"
Aaron Wieczorek
April 21, 2024
5
out of
5
rating by Aaron Wieczorek
"Been with State Farm for decades, but agent was retiring so we chose James Carlton as our new agent. After one meeting, instantly enjoyed the service and found savings also. Great conversation and great people in that office."
We responded:
"We are thankful to hear that you felt that you had an efficient experience, but also felt that the conversation was superb! We appreciate you positive feedback regarding our team, and are excited to welcome you back, soon! - James Carlton - State Farm Insurance Agent | Webster Groves, MO"
Steve Tlapek
April 16, 2024
5
out of
5
rating by Steve Tlapek
"James Carlton has handled my insurance for many years now, and he and his team always come through for me. Their service is top notch, and any time I have a question concerning my coverage I get quick and courteous answers. I am fortunate to have James in my corner."
We responded:
"Steve, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor! - James Carlton - State Farm Insurance Agent"