State Farm® Insurance Agent James Carlton

"I had the pleasure of assisting James during a recent call regarding a complex billing matter for one of his customers. Throughout the interaction, he remained calm, professional, and incredibly patient, even as we worked through a number of detailed questions. His dedication to ensuring accuracy and advocating for the customer was evident in the way he thoroughly verified all charges and sought clarification where needed. Despite the length of the call, he maintained a kind and respectful demeanor the entire time. It was truly a pleasure working with him, and he demonstrated exactly what it means to provide exceptional customer service."

"The first person I met at the Agency was Bob Sullivan. He did an amazing job of both setting my husband and I up with great coverage and saving us a lot of money! After my husband had a hail damage claim for his truck, we were in touch with Stephanie. She was very professional and responsive. I also had a follow conversation with James. Terrific guy! This team has been a necessary switch for our family. Thanks guys and keep up the good work!"

"Couldn’t be happier with the service that I’ve received at James Carlton State Farm. Mike and Stephanie go above and beyond to ensure you are taken care of."

"James, Steph, and the team have been so incredibly helpful and friendly. Very informative and excellent communication. Would recommend them to anyone!"

"I switched my insurance over to James Carlton, and I couldn't be more happy! Simple process, attentive service with James, Bob, and Barbara, and saved a tremendous amount of money, with more coverage than I had originally had. Highly recommend!!!!"

"James and Steph are really care about their clients. They both were very involved in a claim and James went to bat for me on the settlement number State Farm was offering. They communicate clearly and often, and turned a very stressful process into a positive experience."

"Violent hail storm caused much damage to our roof. State Farm team made things happen quickly and efficiently! Even though the area was hit hard they had an adjuster come out quickly. Here is the most impressive thing. The head of the agency called me right away and explained the process. His team followed up from start to finish!! New roof!! Highly recommend!!"

"Excellent and professional service. Highly recommended."

"Fantastic service and good people to work with. Shout out to Barbara and Bob who were tremendous help in getting our account set up. More to say about James Carlton State Farm. They’re dealing with LOADS of claims after a tornado in Missouri (including my own claim). The were fast and efficient in correcting a communication issue with the adjuster and now everything is on track. Shout out to Steph for all the help. More to come when the house is fixed. Great office, great people!"

"Very knowledgeable, kind and efficient insurance brokers. Thank you! 😊"

"James has been our insurance agent for many years. He is the ultimate professional, competent, and inspire safety. One of his business best asset is the experience, help and follow thru that his team member Stephanie Bachelder offers his clientele. She was extremely helpful dealing with our insurance claim and made the process seamless and easy. “Stephanie, can’t thank you enough for all your help and support getting our insurance claim processed and paid for.Many thanks for your outstanding customer service”"

"I just want to thank Stephanie Bachelder of the James Carlton State Farm Agency for her valued assistance and help in resolving my recent Insurance Claim. A tree fell on my house as a result of the wind storm and thunderstorm's that passed through our area on March 17the and 18th 2021. Stephanie and James carlton and his office went above and beyond in dealing with my issue and assisting me in dealing with and expediting the claims office and adjustor, and providing with the name of a reputable tree service who removed the tree. Stephanie did a thourough job in helping me deal with and resolve the issue and made many of the required phone calls for me on my behalf to get the assistance and resolve I needed. She was beneficial in relieving the stress involved in dealing with this catostrophic issue and taking the load off of my back, and she lead me through the process doing much of the leg work and and contacts on my behalf. She provided guidance throughout the process, followed up with me on a timely basis and answered all my questions. Her assistance and professionalism was much appreciated and it certainly made dealing with the process much easier and less streessful. Thank you Stepahanie for a job well done, and further thanks to James Carlton and his entire State farm Office, you guys are the best. Louis Caimi"

"We've been with James for many years. Also prompt and courteous all times. Gives easy to understand answers and has patience to listen. Helps to be sure you are covered to meet all your needs. Lastly, your name is on plaque when you have an appointment. Thank you"

"I had an amazing experience and helpfulness from Stephanie Bachelder she was so helpful and made the process less stressful. I so much appreciate of all her hard work and help and everything she did."

"I been with this insurance company for awhile now. Im very satisfied with the service they rendered. The women who work in this office are wonderful, they take care of my needs in a timely manner. What a wonderful group to have to take care of my insurance needs.."

"Excellent road side assistance in New Orleans!! The tech replaced my daughter’s battery and checked the charging system."

"James and the entire team consistently find ways to go above and beyond. Couldn’t be more happy that I switched to James and team!"

"Great experience here, professional and very responsive."

"My husband and I have been clients with James Carlton State Farm Insurance Agency for over ten years. We have had only professional and positive experiences with James and the team at the office. Stephanie, Barbara, and Catherine are the agents we usually communicate with when we have questions about our policies or a claim. These team members are very knowledgeable when answering our questions. They promptly return our phone calls if we leave a message (which is seldom), and will initiate a follow-up call (if needed) to ensure that all of our questions have been answered to our satisfaction. I definitely appreciate the fact that when my husband or I call the office, an actual person will pick up the telephone, answer our question(s), or give a message to the person we need to speak with. We recently had to file a claim, and Stephanie was the person who we communicated with regarding specific information about our claim. Her customer service is remarkable! She thoroughly explained the process we had to go through step by step. Although I had several questions to ask, Stephanie patiently answered and addressed every one of my questions and concerns, and that is something I definitely appreciate. A few weeks ago, my husband and I wanted a little more clarity related to a separate claim, so we called and talked with James. He explained in depth the entire process (unlike our claim adjuster/specialist), and when we got off the telephone with James, ALL of our questions were answered! I would recommend James Carlton State Farm Insurance Agency to anyone who is looking for a reliable, trustworthy, patient, caring group of team members who definitely have their customers best interest at heart when providing insurance services."

"We had a hail damage claim that got a little complicated since the home had an addition constructed while the hail damage was being repaired. James did a great job working with us and the State Farm claims group to get our compensation and to settle the claim. James also did a very impressive job of helping us adjust the coverages we are carrying to better match our current situation. This saved us money and plugged a couple of gaps in coverage that we had."

"Barbara was excellent answering my questions. I recently had a new roof put on and was told by the roofer that the shingles could possibly lower my insurance rate. I sent Barbara the paperwork and she said she would handle the rest! Thanks #freedotem"

"Catherine Baumann @ james carlton is the best! I have a new motorcycle coming. Stark Varg! It’s all electric…If you don't know, you pay sales tax for evs upfront and the dealer/manufacture completes all paperwork(need to provide insurance to dealer..) and license plates get sent to you in the mail……2025 will be the first year this motorcycle will street legal/on the road as an enduro bike …I called 3 other providers and no one has this bike in their system yet…everyone else needed me to send a photo of the VIN number on the frame to move forward. This isn't possible because I wont get the bike for 4 more months as it’s in production now. But i needed proof of insurance for Stark to move the process forward with registration… Catherine found a way. Went above and beyond. She knew time was of the essence for me + this odd situation and had a policy for me that day. Catherine was the 4th I called. Others haven’t called me back yet….Wish i woulda called Catherine first."

"Needed a tow during the recent snow storm. Filed a claim online and truck arrived in timely manner. Driver was nice and helpful. Smooth transaction."

"I received excellent services with Mr. James Carlton State farm team. When I called the office the staff there is so professional and they always answer any questions that I may have. I had to get my car towed I called them and they came right on out to see about me. They took my car to the shop where I asked them to and the wait wasn't long either. The man driving the tow truck was excellent. I rate State farm as a ten"

"I had an awful experience with Progressive, which is why I switched to State Farm, and let me just say that this has been the best insurance experience I’ve had since I started driving!! I didn’t think it mattered who my insurance agent was but that is also not true— James’s office has been nothing short of amazing!! From helping me figure out which coverage was right for me to calling around and getting quotes for my broken windshield— I love this office and State Farm!! They helped me get my windshield fixed in less than 3 days (broken Wednesday, fixed Friday! Kenzie from this office is especially helpful! Thank you James for having the best people ever and for being awesome!!"