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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Matthew Guelbert

Matthew Guelbert

June 27, 2025

5  out of  5
rating by Matthew Guelbert
"James and his team have taken care of me for many years. Whether an accident, claim on the house, or anything in between. Always fast with responses, always professional, and always there when I need them."
We responded:
"Thank you for your review, Matthew! I'm happy to know that our team has consistently provided you with prompt and professional service over the years. Your trust means a lot to us. If you ever need anything else, just let us know!"
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Jerry Wayne Anderson Jr

June 24, 2025

5  out of  5
rating by Jerry Wayne Anderson Jr
"I really like the office. I had 3 questions about a month ago, and a very nice and knowledgeable lady answered them all. I think her name was Barbara. Again, great office!"
We responded:
"Thank you for your review, Jerry! I'm happy to hear that you had a positive experience with our office. Barbara is indeed a valuable part of our team, and I'm glad she was able to assist you with your questions. We’re here to help with any future needs!"
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Ravi Patel

June 20, 2025

5  out of  5
rating by Ravi Patel
"Great support from the team. I appreciate their time ensuring I am not over protected. Further, I am grateful for their patience as I am not great with technology and therefore they always answer my calls."
We responded:
"Thank you, Ravi! I'm happy to hear that our team provided the support you needed and made sure your coverage was just right. We’re always here to assist, whether it’s answering calls or helping with any tech concerns. Let us know if there's anything else we can do for you!"
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Chris Roetheli

June 16, 2025

5  out of  5
rating by Chris Roetheli
"I’m working through a storm damage claim on my house right now, and Stephanie has been an awesome help navigating the process. I appreciate her responsiveness and help explaining how to work through the various aspects of the claim!"
We responded:
"Thank you for your review, Chris! I'm happy to hear that Stephanie has been a great help. Her dedication to assisting our customers is truly appreciated. If you need any more assistance, feel free to reach out!"
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Madelyn Foster

June 16, 2025

5  out of  5
rating by Madelyn Foster
"I had the opportunity to work with Mike, who could not have been easier to work with! He was extremely knowledgeable, prompt, and helpful. I am very appreciative of his assistance and would recommend him to anyone."
We responded:
"Thank you for your review, Madelyn! I'm glad to hear that Mike provided you with such knowledgeable and helpful service. We appreciate your recommendation and are here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Ryan Menke

June 12, 2025

5  out of  5
rating by Ryan Menke
"Best in the business!"
We responded:
"Thank you, Ryan! I'm happy to know you consider us the best in the business. We’re committed to providing top-notch service and are here for any of your insurance needs. Thanks for choosing us!"
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Samone Morales

June 6, 2025

5  out of  5
rating by Samone Morales
"I had the pleasure of assisting James during a recent call regarding a complex billing matter for one of his customers. Throughout the interaction, he remained calm, professional, and incredibly patient, even as we worked through a number of detailed questions. His dedication to ensuring accuracy and advocating for the customer was evident in the way he thoroughly verified all charges and sought clarification where needed. Despite the length of the call, he maintained a kind and respectful demeanor the entire time. It was truly a pleasure working with him, and he demonstrated exactly what it means to provide exceptional customer service."
We responded:
"Hey, Samone! Thank you for taking the time to share your experience working with James. Navigating a complex billing situation takes focus and care, and it means a lot to hear that James approached it with patience and professionalism from start to finish. His commitment to getting things right and looking out for our customers speaks volumes. We appreciate your partnership and look forward to working with you again."
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nina lasky

June 5, 2025

5  out of  5
rating by nina lasky
"The first person I met at the Agency was Bob Sullivan. He did an amazing job of both setting my husband and I up with great coverage and saving us a lot of money! After my husband had a hail damage claim for his truck, we were in touch with Stephanie. She was very professional and responsive. I also had a follow conversation with James. Terrific guy! This team has been a necessary switch for our family. Thanks guys and keep up the good work!"
We responded:
"Thank you, Nina, for sharing your experience! I'm happy to hear that Bob and Stephanie provided such excellent service and helped your family with coverage and savings. We're grateful to have you with us and are always here to assist with any future needs. Let us know if there's anything else we can do for you!"
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Jody Shaffer

June 5, 2025

5  out of  5
rating by Jody Shaffer
"Couldn’t be happier with the service that I’ve received at James Carlton State Farm. Mike and Stephanie go above and beyond to ensure you are taken care of."
We responded:
"Thank you, Jody! I'm so happy to hear that Mike and Stephanie have provided such excellent service. Our team is dedicated to making sure you feel well taken care of. If there's anything else we can assist you with, just let us know!"
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Bobby Oleson

May 28, 2025

5  out of  5
rating by Bobby Oleson
"James, Steph, and the team have been so incredibly helpful and friendly. Very informative and excellent communication. Would recommend them to anyone!"
We responded:
"Thank you, Bobby! I'm glad to hear that you found our team helpful and friendly. We strive to provide informative and excellent communication. Your recommendation means a lot to us. If you ever need assistance or have questions, feel free to reach out!"
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High Ridge Chick Feeder

May 21, 2025

5  out of  5
rating by High Ridge Chick Feeder
"I switched my insurance over to James Carlton, and I couldn't be more happy! Simple process, attentive service with James, Bob, and Barbara, and saved a tremendous amount of money, with more coverage than I had originally had. Highly recommend!!!!"
We responded:
"Hey, High Ridge Chick Feeder! I'm really glad to hear the switch went smoothly and that you were able to get more coverage while lowering your expenses—that’s exactly what we aim for. Bob, Barbara, and I truly enjoyed helping you through the process and appreciate the trust you placed in us. Your recommendation means a lot to our whole team!"
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Marcus Wilbers

May 8, 2025

5  out of  5
rating by Marcus Wilbers
"James and Steph are really care about their clients. They both were very involved in a claim and James went to bat for me on the settlement number State Farm was offering. They communicate clearly and often, and turned a very stressful process into a positive experience."
We responded:
"Thank you, Marcus, for sharing your experience! I'm happy to know that Steph and I could assist you with your claim and make the process smoother. We always aim to provide clear communication and support, especially during challenging times. If you have any further questions or need assistance, feel free to reach out to our office."
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Randy Mindak

April 30, 2025

5  out of  5
rating by Randy Mindak
"Violent hail storm caused much damage to our roof. State Farm team made things happen quickly and efficiently! Even though the area was hit hard they had an adjuster come out quickly. Here is the most impressive thing. The head of the agency called me right away and explained the process. His team followed up from start to finish!! New roof!! Highly recommend!!"
We responded:
"Thank you, Randy, for sharing your experience! I'm glad our team could assist you promptly after the hail storm. It's wonderful to know that the process was smooth and efficient for you. We're always here to help with any future needs or questions you might have. Take care!"
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sam nicoloff

April 21, 2025

5  out of  5
rating by sam nicoloff
"Excellent and professional service. Highly recommended."
We responded:
"Thank you, Sam, for your kind words and recommendation! I'm glad to know you found our service excellent and professional!"
Profile photo of Daniel Green

Daniel Green

April 10, 2025

5  out of  5
rating by Daniel Green
"Fantastic service and good people to work with. Shout out to Barbara and Bob who were tremendous help in getting our account set up. More to say about James Carlton State Farm. They’re dealing with LOADS of claims after a tornado in Missouri (including my own claim). The were fast and efficient in correcting a communication issue with the adjuster and now everything is on track. Shout out to Steph for all the help. More to come when the house is fixed. Great office, great people!"
We responded:
"Daniel, thank you for your fantastic review! I'm happy to hear that you had a great experience with our team. Barbara and Bob are indeed wonderful, and I'm grateful for their dedication in helping you set up your account. If you need any further assistance, don't hesitate to reach out. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
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Susan Flaherty

March 31, 2025

5  out of  5
rating by Susan Flaherty
"Very knowledgeable, kind and efficient insurance brokers. Thank you! 😊"
We responded:
"Thank you, Susan! I'm happy to know that you found our team knowledgeable, kind, and efficient. Your feedback means a lot to us. If you have any questions or need assistance in the future, feel free to reach out. 😊"
Profile photo of Ailce Duarte-Fletcher

Ailce Duarte-Fletcher

March 30, 2025

5  out of  5
rating by Ailce Duarte-Fletcher
"James has been our insurance agent for many years. He is the ultimate professional, competent, and inspire safety. One of his business best asset is the experience, help and follow thru that his team member Stephanie Bachelder offers his clientele. She was extremely helpful dealing with our insurance claim and made the process seamless and easy. “Stephanie, can’t thank you enough for all your help and support getting our insurance claim processed and paid for.Many thanks for your outstanding customer service”"
We responded:
"Thank you, Ailce, for your wonderful feedback! I'm happy to know that you have had a positive experience with our office over the years. Stephanie's dedication and support truly make a difference, and I'm glad she could assist you with your insurance claim. If you have any further questions or need assistance, please feel free to reach out."
Profile photo of Louis Caimi

Louis Caimi

March 28, 2025

5  out of  5
rating by Louis Caimi
"I just want to thank Stephanie Bachelder of the James Carlton State Farm Agency for her valued assistance and help in resolving my recent Insurance Claim. A tree fell on my house as a result of the wind storm and thunderstorm's that passed through our area on March 17the and 18th 2021. Stephanie and James carlton and his office went above and beyond in dealing with my issue and assisting me in dealing with and expediting the claims office and adjustor, and providing with the name of a reputable tree service who removed the tree. Stephanie did a thourough job in helping me deal with and resolve the issue and made many of the required phone calls for me on my behalf to get the assistance and resolve I needed. She was beneficial in relieving the stress involved in dealing with this catostrophic issue and taking the load off of my back, and she lead me through the process doing much of the leg work and and contacts on my behalf. She provided guidance throughout the process, followed up with me on a timely basis and answered all my questions. Her assistance and professionalism was much appreciated and it certainly made dealing with the process much easier and less streessful. Thank you Stepahanie for a job well done, and further thanks to James Carlton and his entire State farm Office, you guys are the best. Louis Caimi"
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David Stukenbroeker

March 12, 2025

5  out of  5
rating by David Stukenbroeker
"We've been with James for many years. Also prompt and courteous all times. Gives easy to understand answers and has patience to listen. Helps to be sure you are covered to meet all your needs. Lastly, your name is on plaque when you have an appointment. Thank you"
We responded:
"Thank you, David, for your wonderful feedback! I'm happy to know that our team has been able to provide prompt and courteous service over the years. It's great to hear that you find our explanations clear and that we ensure your coverage meets all your needs. We appreciate your continued trust and look forward to serving you for many more years. If you ever have any questions or need assistance, feel free to reach out!"
Profile photo of Lisa Schuler

Lisa Schuler

March 10, 2025

5  out of  5
rating by Lisa Schuler
"I had an amazing experience and helpfulness from Stephanie Bachelder she was so helpful and made the process less stressful. I so much appreciate of all her hard work and help and everything she did."
We responded:
"Thank you, Lisa, for sharing your experience! I'm so happy to hear that Stephanie made the process easier and less stressful for you. Her dedication and hard work truly shine through. If you ever need further assistance or have any questions, feel free to reach out to our office. We're here to help!"
Profile photo of Michelle Wallace

Michelle Wallace

February 22, 2025

5  out of  5
rating by Michelle Wallace
"I been with this insurance company for awhile now. Im very satisfied with the service they rendered. The women who work in this office are wonderful, they take care of my needs in a timely manner. What a wonderful group to have to take care of my insurance needs.."
We responded:
"Thank you, Michelle, for your wonderful feedback! I'm glad to know that you're satisfied with our service and that the team has been attentive to your needs. Our office truly appreciate your kind words and are always here to assist you. If you ever need anything else, feel free to reach out!"
Profile photo of David Martin

David Martin

February 20, 2025

5  out of  5
rating by David Martin
"Excellent road side assistance in New Orleans!! The tech replaced my daughter’s battery and checked the charging system."
We responded:
"Thank you, David, for sharing your positive experience with our roadside assistance in New Orleans! I'm happy to hear that the tech was able to replace your daughter’s battery and check the charging system. If you need any further assistance or have questions, feel free to reach out. We're here to help!"
Profile photo of Tim Weber

Tim Weber

February 19, 2025

5  out of  5
rating by Tim Weber
"James and the entire team consistently find ways to go above and beyond. Couldn’t be more happy that I switched to James and team!"
We responded:
"Thank you, Tim! I'm glad to know that you’re happy with your decision to switch to our team. We’re committed to going above and beyond for our customers."
Profile photo of T TRAN

T TRAN

February 18, 2025

5  out of  5
rating by T TRAN
"Great experience here, professional and very responsive."
We responded:
"Thank you for sharing your positive experience! I'm glad to know you found our service professional and responsive. If you have any further questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Tash Bronner

Tash Bronner

February 11, 2025

5  out of  5
rating by Tash Bronner
"My husband and I have been clients with James Carlton State Farm Insurance Agency for over ten years. We have had only professional and positive experiences with James and the team at the office. Stephanie, Barbara, and Catherine are the agents we usually communicate with when we have questions about our policies or a claim. These team members are very knowledgeable when answering our questions. They promptly return our phone calls if we leave a message (which is seldom), and will initiate a follow-up call (if needed) to ensure that all of our questions have been answered to our satisfaction. I definitely appreciate the fact that when my husband or I call the office, an actual person will pick up the telephone, answer our question(s), or give a message to the person we need to speak with. We recently had to file a claim, and Stephanie was the person who we communicated with regarding specific information about our claim. Her customer service is remarkable! She thoroughly explained the process we had to go through step by step. Although I had several questions to ask, Stephanie patiently answered and addressed every one of my questions and concerns, and that is something I definitely appreciate. A few weeks ago, my husband and I wanted a little more clarity related to a separate claim, so we called and talked with James. He explained in depth the entire process (unlike our claim adjuster/specialist), and when we got off the telephone with James, ALL of our questions were answered! I would recommend James Carlton State Farm Insurance Agency to anyone who is looking for a reliable, trustworthy, patient, caring group of team members who definitely have their customers best interest at heart when providing insurance services."
We responded:
"Thank you so much, Tash, for sharing your experience with us over the past ten years! I'm happy to know that Stephanie, Barbara, and Catherine have been able to assist you and your husband with such dedication and professionalism. It's wonderful to hear that Stephanie provided remarkable service during your recent claim process and that we were able to clarify everything for you. We truly value your recommendation and are always here to help with any future questions or needs you may have."