State Farm® Insurance Agent James Carlton
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Maureen Milford
December 3, 2024
5
out of
5
rating by Maureen Milford
"We have had a wonderful experience working with Mike Ross from this office! He is friendly, professional, and communicative. He helped save us money on our homeowner's policy; we are very grateful to have such a kind and honest insurance agent!"
We responded:
"Maureen, thank you for sharing your positive experience! I'm glad Mike has been able to assist you with your policy and help you save money. It's wonderful to know that you find him friendly, professional, and communicative. We appreciate your trust in our office and are always here to help with any future needs."
Matt Domian
December 3, 2024
5
out of
5
rating by Matt Domian
"James and his team have been exceptional. They are always there to provide support and have been helpful with any questions I may have. I highly recommend the James Carlton State Farm insurance agency for those looking to switch from their current home, life and/or auto insurance provider."
We responded:
"Matt, thank you so much for your kind words! I'm glad to hear that our team has been able to provide the support and assistance you need. Your recommendation means a lot to us. We're always here to help with any questions or needs you may have in the future. Thanks again for choosing our agency!"
Don Sanders
November 25, 2024
5
out of
5
rating by Don Sanders
"James Carlton and the StateFarm team always steps up. They are the best in town. Whether it is calling them or using the app, they make it simple for the customers. That is what you want from your insurance agency. How are the rates you ask? Just give them a call and compare for yourself. Top notch all around. Just used the emergency roadside straight from the StateFarm app last week and it couldn’t have been easier. 30min from the time of the request and the service truck arrived and I drove away in 15min. Again, nothing but professional and high level service from StateFarm. Man that was easy. Load that app today!"
We responded:
"Don, thank you for your fantastic review! I'm glad to know that our team and the StateFarm app have made your experience smooth and straightforward. It's great to hear that the emergency roadside service was prompt and efficient for you. We always aim to provide professional and high-level service. If you ever need anything else or have more questions, feel free to reach out. We're here to help!"
Thorne Embroidery
November 25, 2024
5
out of
5
rating by Thorne Embroidery
"James and his group are tremendous! No one likes dealing with insurance, but they honestly make it a breeze. Even for someone (me) who is unorganized and bad about answering the phone or remembering to attend our pre-scheduled meetings (sorry Bob) they are always so kind and helpful and quick to respond with any last minute requests I send them! I’ve been with multiple insurance companies in my years, and I actually came back to these guys—that’s how great they are. Highly recommend if you’re looking for an insurance company. They will take great care of you."
We responded:
"Thank you so much for your wonderful review! I'm really happy to know that our team has made your insurance experience smooth and stress-free. It's great to hear that even with your busy schedule, we've been able to assist you promptly and kindly. Bob and the rest of the team truly appreciate your kind words and your return to our agency. We're always here to help with any last-minute requests or future needs. Thanks again for your recommendation!"
Megan Bittle
November 18, 2024
5
out of
5
rating by Megan Bittle
"We've worked with James and his team for a few years now and couldn't be happier. They are very responsive and helpful."
We responded:
"Megan, thank you for your wonderful review! We're glad to know that you’ve been satisfied with our service over the years. Our team strives to be responsive and helpful. If you ever need anything, don’t hesitate to reach out. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Jerry Michel
November 15, 2024
5
out of
5
rating by Jerry Michel
"Best customer service there is!!!"
We responded:
"Jerry, thank you for your wonderful review! Your satisfaction is our top priority, and we're grateful for your feedback. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
P C
November 12, 2024
5
out of
5
rating by P C
"I would like to comment that Stephanie at James Carlton State Farm office was wonderful to work with and went the extra mile (or two) to help us with our claim."
We responded:
"Stephanie is truly an asset to our team, and I'm glad she could go the extra mile to assist you with your claim. Your positive feedback means a lot to us. If you need any further assistance, don't hesitate to reach out. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Jay Williams
November 8, 2024
5
out of
5
rating by Jay Williams
"Meeting with James was a great experience - he is my new agent and I had no idea that a face to face could be as beneficial. We reviewed all my policies, got to know me a little as a person and actually started saving money in the meeting with the Drive Safe and Save app! If you need insurance, I would definitely recommend James Carlton!"
We responded:
"Jay, I'm so glad you had a great experience meeting with our office! It's wonderful to know that our face-to-face meeting was beneficial and that we could review your policies and even save you some money with the Drive Safe and Save app. Your recommendation means a lot. If you ever have any questions or need further assistance, don't hesitate to reach out. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Kurt Fultz
November 8, 2024
5
out of
5
rating by Kurt Fultz
"We recently switched to James Carlton. Not only are we saving $70 a month on our car insurance (2 vehicles), but I’m also very glad we switched for the added benefit of the Roadside Assistsnce they offer: One of our cars had a dead battery in the garage. We used the roadside service after we were unable to jump it. The driver arrived in about 15 minutes, and was the most professional tow truck driver I've ever dealt with. It made a stressful situation much easier."
We responded:
"Kurt, I'm glad you made the switch to our office and are enjoying the savings on your auto insurance! It's wonderful to hear that the Roadside Assistance was prompt and professional, making a stressful situation easier for you. We strive to provide excellent service and support, and it's great to know that our efforts are appreciated. If you ever need anything else, don't hesitate to reach out. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Connor Heeren
November 1, 2024
5
out of
5
rating by Connor Heeren
"I had a very pleasant experience with working Mike Ross and the James Carlton - State Farm team. I messaged looking for an auto insurance quote and their response time was within minutes and they were able to provide a significant discount from what I was paying with Geico. Will recommend to anyone I know in the market!"
We responded:
"Connor, thank you for sharing your experience! I'm glad Mike and our team could assist you promptly and help you save on your auto insurance. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Jon Phillips
October 25, 2024
5
out of
5
rating by Jon Phillips
"I have been with James for a few years and have enjoyed the support the agency has provided. Stephanie has been so helpful with my claim and has followed up to offer help thru the process."
We responded:
"Jon, thank you for your kind words and for being with us for the past few years. I'm happy to hear that Stephanie has been so helpful with your claim and has provided the support you needed throughout the process. Our team is always here to assist you with any future needs or questions. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Elizabeth Dilg
October 22, 2024
5
out of
5
rating by Elizabeth Dilg
"Everything has been wonderful ! Very easy and kind to work with !"
We responded:
"Elizabeth, thank you for your wonderful review! I'm glad to hear that you found our team easy and kind to work with. Your satisfaction is very important to us. If you ever need anything in the future, don't hesitate to reach out. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Daniel Green
October 15, 2024
5
out of
5
rating by Daniel Green
"Fantastic service and good people to work with. Shout out to Barbara and Bob who were tremendous help in getting our account set up."
We responded:
"Daniel, thank you for your fantastic review! I'm happy to hear that you had a great experience with our team. Barbara and Bob are indeed wonderful, and I'm grateful for their dedication in helping you set up your account. If you need any further assistance, don't hesitate to reach out. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Michael Oldani
October 8, 2024
5
out of
5
rating by Michael Oldani
"Working with Mike Ross at the James Carlton State Farm Agency was a fantastic experience. As someone who's young and not very familiar with insurance, I really appreciated his patience and understanding. He turned what could have been a stressful situation into something easy and seamless, clearly demonstrating that their services and deals are top-notch in the market."
We responded:
"Michael, thank you for sharing your experience! I'm glad Mike was able to make the process smooth and stress-free for you. It's wonderful to know that his patience and understanding made a positive impact. We strive to provide top-notch service and deals, and your feedback confirms we're on the right track. If you have any insurance questions or need further assistance, our office is here to help! - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Tammy Preiss
October 7, 2024
5
out of
5
rating by Tammy Preiss
"Carlton State Farm Insurance Agency- Great customer service Provide multiple options to consider Recommend what’s needed not excessive coverages And Saved me money Highly recommend this agency!"
We responded:
"Tammy, thank you for your wonderful review! I'm glad you appreciated our customer service and the variety of options we provided. It's great to know that our recommendations and efforts to save you money were helpful. Your high recommendation means a lot to us. If you ever need further assistance, we're here for you. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
gerard Schmidt
October 2, 2024
5
out of
5
rating by gerard Schmidt
"I have been working with James and his clients for 6 years. He has a great team and agency in Webster."
We responded:
"Gerard, thank you for your kind words and for being a part of our journey for the past six years. I'm grateful for your collaboration and the positive impact you've had on our customers. Our team in Webster is dedicated to providing excellent service, and it's wonderful to know that our efforts are appreciated. If you ever need anything, we're always here to help! - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Mark Dierker
October 1, 2024
5
out of
5
rating by Mark Dierker
"I received a quote several years back but the timing was just not right. Mike at State Farm guided me and followed up with me each year for the best possible outcome. I could not be more pleased with their professional service along with great customer service. Thank you, Mike!"
We responded:
"Mark, thank you for your wonderful review! I'm glad to hear that Mike has been able to guide you over the years and provide the professional and customer service you deserve. It's great to know that our follow-ups have led to a positive outcome for you. If you ever need anything in the future, our office is here to help! - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Lauren Bryant
September 25, 2024
5
out of
5
rating by Lauren Bryant
"Today, I had the pleasure of meeting with James Carlton and his team at State Farm in regard to an event I work with through the American Cancer Society. From the very beginning, James was incredibly supportive and enthusiastic about our mission. His dedication to community involvement truly sets him apart. James provided invaluable assistance by offering generous financial support. If you're looking for an insurance agent who goes above and beyond to support local initiatives, look no further than James Carlton. We are incredibly grateful for his partnership and look forward to collaborating with him again in the future!"
We responded:
"Lauren - thank you so much for sharing! It was a pleasure to meet you as well. Thanks for representing such a great organization. "
David Gibbar
September 20, 2024
5
out of
5
rating by David Gibbar
"Friendly and professional. I have been with State Farm for 54 years. James and his staff have found ways for us to save substantially on our auto insurance while tweaking our homeowners to give us the most bang for our buck! State Farm has always been easy to work with and supportive too."
We responded:
"David, thank you for your kind words and for being a loyal State Farm customer for 54 years! I'm glad our office could help you save on your auto insurance and optimize your homeowners policy. It's always our goal to provide supportive and easy-to-work-with service. If you ever have any questions or need further assistance, we're here for you. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Tim Johnston
September 13, 2024
5
out of
5
rating by Tim Johnston
"Big thank you to Stephanie and Catherine for all your help with my claim, due to hail damage. You’ve both been very helpful in providing me with all the answers I’ve needed to get through the process."
We responded:
"Tim, thank you for your kind words! I'm happy to hear that Stephanie and Catherine were able to assist you with your hail damage claim. Our team is dedicated to providing the answers and support our clients need throughout the process. If you have any further questions or need assistance in the future, don't hesitate to reach out. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Robert Wagnon
September 12, 2024
5
out of
5
rating by Robert Wagnon
"James Carlton's office is a customer service machine! They make sure the account has appropriate coverages for everything. You can expect recommendations that will improve your coverage and cost. James is personally very active in our community with volunteerism and community events. I highly recommend this office for high quality service."
We responded:
"Robert, thank you for your wonderful review! I'm glad you appreciate the high-quality service our office strives to provide. It's great to know our recommendations have been beneficial for your coverage and costs. Your kind words about my involvement in the community mean a lot. We're always here to help with any future needs or questions. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
John and Janice Stuhlmann
September 11, 2024
5
out of
5
rating by John and Janice Stuhlmann
"It’s always unfortunate to be involved in an accident. However, having Great communication with your Insurance company is key! From beginning to end, State Farm was there (“like a good neighbor “). We went with an actual Jeep Dealer to estimate and complete our repairs. Chrysler Dodge Jeep in South County was Top Notch. Obviously communication between State Farm and them was seamless. We were always informed by both! Obviously, you never want an accident but if it happens, how it is handled is so important."
We responded:
"John and Janice, Thank you for sharing your experience. I'm glad our team could provide the communication and support you needed during your accident. If you have any future needs or questions, our office is here to assist you. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Peter Avery
August 28, 2024
5
out of
5
rating by Peter Avery
"James' office and staff have been incredibly helpful through a tough season. They've talked us through all of our questions and walked with us through the whole process of a major claim. The entire time it felt like they had our backs and were on our side. Thank you all!"
We responded:
"Peter, thank you for your kind words. I'm glad our office and staff could assist you during a challenging time. It's important to us that you felt supported and had your questions answered throughout the process. We're here for any future needs or questions you may have. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
Trina Valencia
August 23, 2024
5
out of
5
rating by Trina Valencia
"So nice! And helpful! Very patience and that is soooo much appreciated!!"
We responded:
"Trina, thank you for your wonderful review. I'm glad you found our service helpful and appreciated our patience. We're always here to assist you with any future needs. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"
PowerMizzou
August 16, 2024
5
out of
5
rating by PowerMizzou
"Start to finish, James answered every question and moved the process along more quickly than I could have hoped for. Have multiple friends who have used him and am happy to be working with him finally."
We responded:
"Thanks for the awesome review! I'm glad we could answer all your questions and make the process smooth for you. It's great to know that your friends have had positive experiences too. Looking forward to continuing to work with you. - James Carlton - State Farm Insurance Agent, Webster Groves, MO"