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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

connor mcinroy

May 25, 2023

5  out of  5 rating by connor mcinroy
"I have been a client of James Carlton for 1.5 now. I was recently involved in an accident where the driver didn't have insurance. Stephanie was the most helpful person in this situation. Stephanie took a situation that was very complicated and stressful and made it extremely easy. Stephanie answered any question/phone call I had every time. She was truly amazing and a life savior in this situation. I will stay as a State Farm Client for a long-time now because of the handling of this situation by Stephanie. I can not say enough good things about the level of service I received during this time. I have also had issues with pricing for new car insurance. States farm and Cathy offered a very competitive price and did everything possible to get me a fair price. This is one of the best State Farm offices around and I will be a client for a long-time."

Brian B

May 23, 2023

5  out of  5 rating by Brian B
"The customer service is just different here. They are above and beyond in every aspect. I recommend James Carlton and his team. Stephanie was truly the best."

Jean Stroh

May 13, 2023

5  out of  5 rating by Jean Stroh
"I recently filed a claim and everything went smoothly. Stephanie kept me in formed every step of the way."

Sylvia Deavens

May 10, 2023

5  out of  5 rating by Sylvia Deavens
"I just wanted to shout out Mike Ross of State Farm lnsurance.He was very knowledgeable about my coverage and explained everything to me! I just wish I would have spoken to him last year!! Thanks again for making this process less stressful for me!! Sylvia 😅😅"

Jake Schroff

April 7, 2023

4  out of  5 rating by Jake Schroff
"Took longer thank expected but everyone that helped was kind. Any issues got taken care of and was able to get my lost items replaced."

Michael Letz

March 24, 2023

5  out of  5 rating by Michael Letz
"These guys are great! Mike Ross and crew take great care of us."

Wil Strubberg

March 23, 2023

5  out of  5 rating by Wil Strubberg
"The James Carlton team is very friendly, helpful, and prompt. Mike Ross gave me a quote immediately and helped me implement it very swiftly. They also love to support Mizzou athletics. Give them a shot!"

Brian Corrigan

March 1, 2023

5  out of  5 rating by Brian Corrigan
"James and his team are amazing!!! They understand the importance of customer service better than most. We've been working with James for over a decade, and I can tell you from experience that he and the team are the type of people you want when it's time to file a claim. They have the experience and industry knowledge to help you navigate through those unexpected and often unpleasant life issues that pop up along the way. Switch to James---you won't regret it."

Sheryl M

February 24, 2023

5  out of  5 rating by Sheryl M
"I have been with several different State, Farm agents in different states and James. Carlton‘s office is by far the best. His staff, including Barbara, Mike, and Stephanie all go above and beyond all the time. They are very pleasant and genuine in their approach to answering questions no matter how simple or complex the situation is. I highly recommend them."

Shakhura Parks

February 23, 2023

5  out of  5 rating by Shakhura Parks
"Wonderful Agent! And extraordinary service! I needed my windshield replaced and my agent didn’t waste anytime getting a claim in and getting a technician out to my job in less than 48 hours. Both James and Steph are wonderful! 10/10, would totally recommend if you are shopping for a new agent or a new policy!"

St. Lou

February 20, 2023

5  out of  5 rating by St. Lou
"Hi, My name is Lamar. My wife and I have both used this team for years. Unfortunately this year has been a catastrophe for us, we went through some tremendous losses, lost both of our vehicles among other personal things. We were so stressed and practically didn't know what do. However, thanks for the team at the James Carleton branch and an amazing agent by the name of Stephanie we very much appreciate...came to save the day as if she lived in our neighborhood nextdoor. We are currently working through our struggles and hardships. Once everything is resolved we will continue using this team. Thank you guys!"

Melissa Schwab

February 10, 2023

5  out of  5 rating by Melissa Schwab
"These guys are AMAZING!!!! Barbara, Mike and their team went completely above and beyond to help us with a highly complicated situation - stemming from a very unpleasant experience with our old insurance provider. We needed coverage asap and they worked hard to get us covered with everything we needed. They were so patient and kind and the customer service was truly top notch!!! I would recommend this team to anyone and everyone!!!!"


January 31, 2023

5  out of  5 rating by Mark
"My daughter recently purchased a new vehicle. Having been a James Carlton client for two years now I expected the update to our policies would be a breeze, and it was. When I called I got right to Mike who was able to get a few details from me and take it from there. We have 4 drivers and he worked up the coverage to maximize our savings. I continue to be an extremely happy client and would recommend James Carlton State Farm to anyone."

Michael Harriss

January 5, 2023

5  out of  5 rating by Michael Harriss
"We previously used internet-based insurers exclusively for 10+ years, until we bought our house. And we could not be more grateful for our decision to switch to James Carlton. Like a ton of folks, we had two pipes burst on Christmas Eve. Our damage wasn’t significant, and we thought the house would be livable throughout it all. Wrong. With flooring ripped up, baseboards ripped out, and more than a dozen industrial fans running 24/7, we just couldn't stay. Within 15 minutes, James and his amazing team (Stephanie, in particular) ensured we were all set up with excellent temporary accommodations. It’s that level of service, personal touch, and genuine care that makes him exceptional. I’m still in a bit of shock to have had this pleasant of an experience with an insurance company throughout this process. It's worth the switch if you haven't already."

Greg Place

December 20, 2022

5  out of  5 rating by Greg Place
"@Stephanie Bachelder has been the most helpful support system working with me at Statefarm. Whether it’s my car, my property, or a quick question, she has had me covered the whole way. I’m quick to recommend Statefarm due to Stephanie, and really hope she gets the appreciation she deserves. You’re on the nice list every year Stephanie. Thank you!"

Gary C

November 7, 2022

5  out of  5 rating by Gary C
"I have been with Statefarm for over 20 years and since James Carlton came on board, I had never had more interaction and caring to my insurance and needs. Never before had I received regular (Yearly) updates to ensure I had everything I need and more. Recently as I was going through a claim process, I was essentially shoved to the side rather quickly, saying I did not meet deductible and there was very little "investigation" completed to assess damage. A quick call to James to vent frustration and within hours I was on track to complete the claim and had full payout to make repairs within a day or two. Awesome service."

Tyler Eves

November 4, 2022

5  out of  5 rating by Tyler Eves
"Easy to work with, knowledgeable and friendly. Willing to talk through everything with you, didn’t feel rushed at all. 10/10 experience."

Mike Cobb

November 4, 2022

5  out of  5 rating by Mike Cobb
"It’s always such a please to work with this team! Their responsiveness and attention to detail does not go unnoticed. Keep up the great work!"

Zach Higdon

November 2, 2022

5  out of  5 rating by Zach Higdon
"Stephanie and the team at James Carlton took great care of me after my unfortunate accident. They were very helpful in facilitating the process and taking a lot of the stress away."

Brian Schroeder

October 31, 2022

5  out of  5 rating by Brian Schroeder
"Everyone at James' office has been super helpful whenever I've needed any kind of assistance. They are always very prompt in getting back to me. Definitely recommend."

Jason Klopfer

October 27, 2022

5  out of  5 rating by Jason Klopfer
"Very friendly knowledgeable excellent customer service, reliable. What else can I say?"

Mark Moebeck

October 19, 2022

5  out of  5 rating by Mark Moebeck
"Thanks to James Carlton’s team, we came through successfully an experience that otherwise might have been catastrophic. All of our financial needs were met, and they were there every step of the way, particularly Stephanie Bachelder, who worked with us the most closely."

Jennifer Schwane

October 18, 2022

5  out of  5 rating by Jennifer Schwane
"We have had State Farm Insurance for home/auto for more than 20 years. We switched to James Carlton about 3 years ago and I can honestly say that not all State Farm agents are created equal. The experience that we have had with the James Carlton agency has been exceptional! 5 Stars is not enough. Our daughter was re-ended in March while visiting her grandmother in Florida. Stephanie who assists James took the process off our hands and literally took care of EVERYTHING! All we had to do was drive the car in to get repaired. The repair process took a long time with not being able to get parts due to COVID but Stephanie stayed on top of it the entire time. She constantly checked in and made sure we had a rental car when necessary. I can not express how impressed we were with her customer service and empathy towards our situation. On top of great customer service during the time of need, James checks in with us yearly to do a needs assessment to make sure we have what we need. This is not a pressure process where he tries to sell you anything, in fact we scaled back on some things! Everyone that we have spoken to or had assist us with his agency has been top notch and followed up just like they promised they would!"

Liam Ryan

October 17, 2022

5  out of  5 rating by Liam Ryan
"We recently had to make a claim after getting water in our basement, and Steph at the office made the process much easier to understand. She was so helpful, and I cannot recommend this office enough!"

Jim Judge

October 11, 2022

5  out of  5 rating by Jim Judge
"Earlier this summer I had a situation with a local repair shop damaging my vehicle. Long story short, a wheel came off on the highway. The shop's insurance company was dragging its feet and Stephanie really stepped up and helped get the ball rolling. Great service!!"