State Farm® Insurance Agent James Carlton

"We've been with James for many years. Also prompt and courteous all times. Gives easy to understand answers and has patience to listen. Helps to be sure you are covered to meet all your needs. Lastly, your name is on plaque when you have an appointment. Thank you"

"I had an amazing experience and helpfulness from Stephanie Bachelder she was so helpful and made the process less stressful. I so much appreciate of all her hard work and help and everything she did."

"I been with this insurance company for awhile now. Im very satisfied with the service they rendered. The women who work in this office are wonderful, they take care of my needs in a timely manner. What a wonderful group to have to take care of my insurance needs.."

"Excellent road side assistance in New Orleans!! The tech replaced my daughter’s battery and checked the charging system."

"James and the entire team consistently find ways to go above and beyond. Couldn’t be more happy that I switched to James and team!"

"Great experience here, professional and very responsive."

"My husband and I have been clients with James Carlton State Farm Insurance Agency for over ten years. We have had only professional and positive experiences with James and the team at the office. Stephanie, Barbara, and Catherine are the agents we usually communicate with when we have questions about our policies or a claim. These team members are very knowledgeable when answering our questions. They promptly return our phone calls if we leave a message (which is seldom), and will initiate a follow-up call (if needed) to ensure that all of our questions have been answered to our satisfaction. I definitely appreciate the fact that when my husband or I call the office, an actual person will pick up the telephone, answer our question(s), or give a message to the person we need to speak with. We recently had to file a claim, and Stephanie was the person who we communicated with regarding specific information about our claim. Her customer service is remarkable! She thoroughly explained the process we had to go through step by step. Although I had several questions to ask, Stephanie patiently answered and addressed every one of my questions and concerns, and that is something I definitely appreciate. A few weeks ago, my husband and I wanted a little more clarity related to a separate claim, so we called and talked with James. He explained in depth the entire process (unlike our claim adjuster/specialist), and when we got off the telephone with James, ALL of our questions were answered! I would recommend James Carlton State Farm Insurance Agency to anyone who is looking for a reliable, trustworthy, patient, caring group of team members who definitely have their customers best interest at heart when providing insurance services."

"We had a hail damage claim that got a little complicated since the home had an addition constructed while the hail damage was being repaired. James did a great job working with us and the State Farm claims group to get our compensation and to settle the claim. James also did a very impressive job of helping us adjust the coverages we are carrying to better match our current situation. This saved us money and plugged a couple of gaps in coverage that we had."

"Barbara was excellent answering my questions. I recently had a new roof put on and was told by the roofer that the shingles could possibly lower my insurance rate. I sent Barbara the paperwork and she said she would handle the rest! Thanks #freedotem"

"Catherine Baumann @ james carlton is the best! I have a new motorcycle coming. Stark Varg! It’s all electric…If you don't know, you pay sales tax for evs upfront and the dealer/manufacture completes all paperwork(need to provide insurance to dealer..) and license plates get sent to you in the mail……2025 will be the first year this motorcycle will street legal/on the road as an enduro bike …I called 3 other providers and no one has this bike in their system yet…everyone else needed me to send a photo of the VIN number on the frame to move forward. This isn't possible because I wont get the bike for 4 more months as it’s in production now. But i needed proof of insurance for Stark to move the process forward with registration… Catherine found a way. Went above and beyond. She knew time was of the essence for me + this odd situation and had a policy for me that day. Catherine was the 4th I called. Others haven’t called me back yet….Wish i woulda called Catherine first."

"Needed a tow during the recent snow storm. Filed a claim online and truck arrived in timely manner. Driver was nice and helpful. Smooth transaction."

"I received excellent services with Mr. James Carlton State farm team. When I called the office the staff there is so professional and they always answer any questions that I may have. I had to get my car towed I called them and they came right on out to see about me. They took my car to the shop where I asked them to and the wait wasn't long either. The man driving the tow truck was excellent. I rate State farm as a ten"

"I had an awful experience with Progressive, which is why I switched to State Farm, and let me just say that this has been the best insurance experience I’ve had since I started driving!! I didn’t think it mattered who my insurance agent was but that is also not true— James’s office has been nothing short of amazing!! From helping me figure out which coverage was right for me to calling around and getting quotes for my broken windshield— I love this office and State Farm!! They helped me get my windshield fixed in less than 3 days (broken Wednesday, fixed Friday! Kenzie from this office is especially helpful! Thank you James for having the best people ever and for being awesome!!"

"Mike Ross and the James Carlton office were recommended to me and I cannot say enough about the outstanding service I have received in joining this branch and becoming a new customer. Everyone I spoke to was professional and courteous and Mike is so incredibly friendly and easy to work with."

"We have had a wonderful experience working with Mike Ross from this office! He is friendly, professional, and communicative. He helped save us money on our homeowner's policy; we are very grateful to have such a kind and honest insurance agent!"

"James and his team have been exceptional. They are always there to provide support and have been helpful with any questions I may have. I highly recommend the James Carlton State Farm insurance agency for those looking to switch from their current home, life and/or auto insurance provider."

"James Carlton and the StateFarm team always steps up. They are the best in town. Whether it is calling them or using the app, they make it simple for the customers. That is what you want from your insurance agency. How are the rates you ask? Just give them a call and compare for yourself. Top notch all around. Just used the emergency roadside straight from the StateFarm app last week and it couldn’t have been easier. 30min from the time of the request and the service truck arrived and I drove away in 15min. Again, nothing but professional and high level service from StateFarm. Man that was easy. Load that app today!"

"James and his group are tremendous! No one likes dealing with insurance, but they honestly make it a breeze. Even for someone (me) who is unorganized and bad about answering the phone or remembering to attend our pre-scheduled meetings (sorry Bob) they are always so kind and helpful and quick to respond with any last minute requests I send them! I’ve been with multiple insurance companies in my years, and I actually came back to these guys—that’s how great they are. Highly recommend if you’re looking for an insurance company. They will take great care of you."

"We've worked with James and his team for a few years now and couldn't be happier. They are very responsive and helpful."

"Best customer service there is!!!"

"I would like to comment that Stephanie at James Carlton State Farm office was wonderful to work with and went the extra mile (or two) to help us with our claim."

"Meeting with James was a great experience - he is my new agent and I had no idea that a face to face could be as beneficial. We reviewed all my policies, got to know me a little as a person and actually started saving money in the meeting with the Drive Safe and Save app! If you need insurance, I would definitely recommend James Carlton!"

"We recently switched to James Carlton. Not only are we saving $70 a month on our car insurance (2 vehicles), but I’m also very glad we switched for the added benefit of the Roadside Assistsnce they offer: One of our cars had a dead battery in the garage. We used the roadside service after we were unable to jump it. The driver arrived in about 15 minutes, and was the most professional tow truck driver I've ever dealt with. It made a stressful situation much easier."

"I had a very pleasant experience with working Mike Ross and the James Carlton - State Farm team. I messaged looking for an auto insurance quote and their response time was within minutes and they were able to provide a significant discount from what I was paying with Geico. Will recommend to anyone I know in the market!"

"I have been with James for a few years and have enjoyed the support the agency has provided. Stephanie has been so helpful with my claim and has followed up to offer help thru the process."