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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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keith goldstein

June 24, 2026

5  out of  5
rating by keith goldstein
"I had a claim with State Farm and Stephanie was great to work with. She followed up with me numerous times to see if everything was moving along. I have been with James Carlton for 20 plus years and a very great agency.

Keith"
We responded:
"Thank you, Keith! I'm happy to hear that Stephanie provided you with such attentive service during your claim process. It's wonderful to know you've been with us for over 20 years and feel so positively about our office. We're always here to help if anything comes up!"
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Mark Walsh

June 24, 2026

5  out of  5
rating by Mark Walsh
"Great people and and excellent service. I specifically worked with Mike Ross and I was amazed with his customer service and expertise. Highly recommend working with him. Best rates I could find as well."
We responded:
"Thank you, Mark, for taking the time to leave us a review! I'm happy to hear that Mike provided you with excellent service and expertise. It's great to know you found the best rates with us. We're always here to help if anything comes up!"
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Susan Flaherty

June 19, 2026

5  out of  5
rating by Susan Flaherty
"Thank you, Barbara of James Carlton, State Farm! You are always ready to assist with my insurance needs, and you are so kind and speedy! Much appreciated! Susan😊"
We responded:
"Thank you, Susan! I'm happy to know that you found our team knowledgeable, kind, and efficient. Your feedback means a lot to us. If you have any questions or need assistance in the future, feel free to reach out. 😊"
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Tim McLaughlin

June 16, 2026

5  out of  5
rating by Tim McLaughlin
"Just switched to State Farm and this office made it incredibly easy! Mike Ross was great to deal with, answered all my detailed questions, looked for ways to help me and was very responsive. Looking forward to a long relationship with this office!"
We responded:
"Thank you, Tim! I'm really happy to hear that Mike made your switch to State Farm smooth and easy. It's great to know he was able to assist with your questions and provide the support you needed. We're excited to have you with us and look forward to being there for you. Feel free to reach out if you need anything else!"
Profile photo of Tanya Pet

Tanya Pet

June 12, 2026

5  out of  5
rating by Tanya Pet
"Stephanie has done a great job with my car insurance and renters insurance. She has even helped me with my claim!!! I Love her."
We responded:
"Tanya, I'm happy to hear that Stephanie has been able to assist you with your car and renters insurance, as well as your claim. We appreciate your kind words and are glad to have you with us. Feel free to reach out if you need anything else. Thanks for choosing us!"
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Nick Iaconetti

June 11, 2026

5  out of  5
rating by Nick Iaconetti
"Stephanie was extremely helpful with explaining the process with my claim and very responsive in providing updates. I would definitely recommend their office for anyone's insurance needs."
We responded:
"Nick, thank you for taking the time to leave us a review! I'm happy to hear that Stephanie was able to assist you with your claim and keep you updated throughout the process. We appreciate your recommendation and are glad to have you as part of our office family. Don't hesitate to reach out if you need anything!"
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Jim McGraw

May 29, 2026

5  out of  5
rating by Jim McGraw
"Barbara Rocchio always does a great job! She's extremely attentive and helpful!"
We responded:
"Thank you, Jim! I'm glad to hear that Barbara has been attentive and helpful with your needs. We appreciate your feedback and are here if you need anything else!"
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Carrie Wetzel

May 29, 2026

5  out of  5
rating by Carrie Wetzel
"I have never had a better experience with a car insurance claim. Quick, thorough, responsive, very friendly. Can’t recommend Jame Carlton enough!"
We responded:
"Carrie, thank you for taking the time to leave us a review! I'm happy to hear that you had such a positive experience with your insurance claim. We always aim to be quick, thorough, and friendly. We appreciate your recommendation! Let us know if we can help with anything else!"
Profile photo of Richard Funk

Richard Funk

May 14, 2026

5  out of  5
rating by Richard Funk
"I have been insured with State Farm for my home and auto starting in 1970, so 56 years. James Carlton has been my agent for quite a few years now. James and his team are always there to help and do a great job. I would highly recommend them."
We responded:
"Thank you, Richard, for your incredible loyalty and for sharing your experience! I'm delighted to know that our team has consistently provided the support you need. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Todd Kurzenberger

May 11, 2026

5  out of  5
rating by Todd Kurzenberger
"James and his staff are great. They are very responsive and always happy to help."
We responded:
"Thank you, Todd! I'm glad to hear that you find our team responsive and helpful. We appreciate your feedback and are here whenever you need us. Thanks for choosing us!"
Profile photo of Mike Oesch

Mike Oesch

May 5, 2026

5  out of  5
rating by Mike Oesch
"James and his staff were amazing when it came to navigating our auto claim!"
We responded:
"Thank you, Mike! I'm glad our team could assist you with your auto claim. Your feedback means a lot, and we're always here for any insurance needs you might have. Let us know if there's anything else we can do for you!"
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ANDREW CULLINANE

May 4, 2026

5  out of  5
rating by ANDREW CULLINANE
"What a great experience! Mike was fantastic and my rates were better than I could have ever expected. Sorry to be moving out of state and losing this connection. :("
We responded:
"Hey, Andrew! Thank you for letting us know about your experience and for sharing that you found a great price. We love hearing that Mike made the process enjoyable and that your rates for homeowners insurance and car insurance exceeded expectations. We will miss having you with us and appreciate you choosing our team while you were here."
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Craig Auer

May 1, 2026

5  out of  5
rating by Craig Auer
"I called James Carlton's State Farm office to get a quote for my home and auto needs. Bob Sullivan provided me a quick and competitive quote. After we decided to make the switch, Bob handled the transition from my previous carrier to State Farm seamlessly. The service provided was exceptional."
We responded:
"Thank you, Craig! I'm happy to hear that Bob was able to provide you with a quick and competitive quote and that the transition was seamless. We strive to offer exceptional service, and it's great to know we met your expectations. If you have any further questions or need assistance, feel free to reach out anytime!"
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Jimmy

April 22, 2026

5  out of  5
rating by Jimmy
"Stephanie is the real deal! Very thorough in her work and following up. She assisted me with my claim for a cracked windshield. She knows what she’s doing and it shows!"
We responded:
"Hey, Jimmy! Thank you for taking the time to recognize Stephanie and the care she put into helping with your cracked windshield claim. We’re glad her thorough approach and follow-up made the process clear and easy to navigate."
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Nataleigh Bird

April 20, 2026

5  out of  5
rating by Nataleigh Bird
"Phoebe was extremely professional and resourceful. We switched everything over to State Farm with her and she saved us $200 a month on car insurance! We are very happy with her and would recommend her services to anyone in need!"
We responded:
"Thank you, Nataleigh! I'm glad to hear that Phoebe was able to assist you so effectively and help you save on your insurance. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Luke Miller

April 17, 2026

5  out of  5
rating by Luke Miller
"Bob Sullivan and Stephanie were very helpful with my claim. I wasn’t anticipating on filing a claim for my at fault damage but I was able to have an honest and candid conversation with Bob about my options before I made a decision. Very helpful and efficient team."
We responded:
"Thank you, Luke! I'm happy to hear that Bob and Stephanie were able to assist you with your claim and provide the guidance you needed. Our team is dedicated to offering honest and efficient service. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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James Karl Shafer

April 9, 2026

5  out of  5
rating by James Karl Shafer
"Mike Ross was an excellent resource and partner to work with at James Carlton Insurance. Knowledgeable, patient and quick to point out places were you can save on your coverage or where you can enhance your coverage. Great asset to the company!"
We responded:
"Thank you, James Karl, for your wonderful feedback! I'm happy to hear that Mike was able to assist you effectively and provide valuable insights into your coverage options. He's indeed a great asset to our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Andrew Shaw

April 7, 2026

5  out of  5
rating by Andrew Shaw
"Great experience getting setup on renters and auto insurance. Could not have been easier!"
We responded:
"Thank you, Andrew! I'm happy to hear that setting up your insurance was a breeze. Our team is dedicated to making the process as smooth as possible. Let us know if there's anything else we can assist you with!"
Profile photo of Jim Carlton

Jim Carlton

March 20, 2026

5  out of  5
rating by Jim Carlton
"BARBRA WAS AWESOME!!!"
We responded:
"Thank you for your feedback! I'm happy to hear that Barbara provided you with such an awesome experience. Our team is dedicated to delivering excellent service, and it's great to know we hit the mark. Let us know if there's anything else we can assist you with!"
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Alex Bergman

March 12, 2026

5  out of  5
rating by Alex Bergman
"Mike and Stephanie were amazing to work with during my auto claim process. They were always available to walk me through my next steps and kept me updated!"
We responded:
"Thank you, Alex! I'm happy to hear that Mike and Stephanie provided such great support during your claim process. Keeping you informed and guiding you through each step is what we strive for. If you need anything else, feel free to reach out!"
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Kristen Schade

March 9, 2026

5  out of  5
rating by Kristen Schade
"The whole team at State Farm is fantastic! I’ve had them for years, and they have consistently go to bat for me, through many life changes and situations. Years back, Stephanie sent me a Starbucks gift card (out of the kindness of her heart) when I was struggling with some very difficult issues.
I have never had a negative experience with them. They always treat me like a friend."
We responded:
"Kristen, thank you for your wonderful feedback! I'm so happy to hear that our team has been there for you through various life changes. Stephanie and the rest of us truly value the relationships we build with our customers. If there's anything else we can do for you, just let us know!"
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Stephanie

March 9, 2026

5  out of  5
rating by Stephanie
"Mike Ross is an exceptional agent with excellent follow up and attention to detail. I not only feel like I got a good deal on coverage but that I have someone that I can call anytime with questions or concerns."
We responded:
"Hey, Stephanie! Thank you for sharing your experience with Mike and for recognizing his attention to detail and follow up. We appreciate you trusting our office for your coverage and are happy to know you feel comfortable reaching out to Mike whenever questions or concerns come up."
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annie kennerly

March 6, 2026

5  out of  5
rating by annie kennerly
"Stephanie has been so incredibly helpful over the last few days with my claim! She’s a great person to converse with and an amazing representative of State Farm. Thanks again Stephanie :)"
We responded:
"Annie, thank you for your wonderful feedback! I'm delighted to hear that Stephanie was able to assist you so effectively with your claim. She truly is a valuable part of our team. If you need anything else, feel free to reach out!"
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Sandi Fischer

March 5, 2026

5  out of  5
rating by Sandi Fischer
"We have worked with Stephanie Bachelder for a few years now. She is prompt and extremely professional. It is refreshing to be able to deal with such a knowledgable employee. She is certainly an asset for your company."
We responded:
"Hey, Sandi! Thank you for taking the time to share your experience working with Stephanie over the past few years. We appreciate you pointing out her prompt communication and professionalism when helping with your life, home, property, and auto coverage. It’s great to hear that her knowledge has made your experience with our office refreshing and straightforward. Stephanie truly plays an important role on our team, and we appreciate you recognizing her."
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Tami Eberhart

March 3, 2026

5  out of  5
rating by Tami Eberhart
"I am an out of state property owner. I previously was a state farm client but my agent retired. I went with another company and was not impressed. I am happy to say that Kenzie at James Cochran State Farm made everything easy. I am back with state farm and very happy."
We responded:
"Hey, Tami! Thank you for giving us another opportunity after your previous agent retired and for sharing your experience as an out of state property owner. I’m so glad Kenzie was able to make the process easy and help you get your homeowners and car insurance set back up with confidence. We truly appreciate you coming back to State Farm and are happy to have you with our office again."